Ontario Energy Board (OEB) electricity distributor scorecards measure how well Ontario's electricity distributors are performing each year.
OEB scorecards are designed to encourage electricity distributors to operate effectively, continually seek ways to improve productivity, and focus on improvements that their customers value.
The scorecard includes traditional metrics for assessing a distributor's services, such as frequency of power outages, financial performance and costs per customer. It also includes a number of metrics that directly reflect the customer experience, such as how well the distributor resolves a customer’s concern on the first contact, the accuracy of customers’ bills, public safety and more.
The PowerStream 2016 Distributor Scorecard (138 KB PDF) is available to the public here on our website.
- Frequently Asked Questions: Scorecard for Ontario’s Electricity Distributors (70 KB PDF)
- Scorecard Performance Measures (149 KB PDF) - descriptions of what is being measured, in plain language